Troubleshooting – your computer won’t start of stops responding

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Ensure that the supplied AC adapter is properly connected to the computer and to the electrical outlet.

If your laptop becomes unresponsive to pressing keys or moving your mouse, you can restart it by pressing and holding down the power button until the computer turns off (usually 10-15 seconds). Wait for 20 seconds and then restart your computer.

Note: You may lose unsaved documents or data if you are unable to shutdown Windows properly.

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