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EU Warranty Terms & Conditions

The Circular Computing™ and A2C services Ltd laptop warranty in the EU is provided by A2C Services Ltd.

In our “Agreement”, ‘We’ or ‘Us’ are “A2C Services Limited” (Company No: 03434393) of Unit E, Railway Triangle, Walton Road, Portsmouth PO6 1TY trading as “Circular Computing”. “You” are the person detailed on the order forms with your original purchase.

  • Emails: support@my-warranty.com responded to within a maximum of 8 working hours. Your supplier representative will review your claim to determine if the equipment needs returning
  • Tracking: If submitted for repair, you will be updated regarding your repair or replacement at each stage of progression
  • Extended warranty
  • 1 year or 3 year cover on laptop
  • 90 days on used battery
  • 1 year on new battery
  • Mechanical or electrical breakdown
  • Not customer or other induced damage
  • Repair services on covered products
  • See full terms and conditions outlined with your supplier

 

Warranty claims need submitting direct through the following claim form. Please note that claims submitted via any other process cannot be processed.

Please include your full contact name and address, mobile phone number, the address where the unit needs to be collected and potentially swapped from, the laptop asset tag number, serial number, machine type (make and model) and a detailed description of fault when submitting a claim.

We expect return of the faulty unit to be arranged by you.

We will also, at our discretion, issue a tested working used part to replace faulty goods/parts.

At original purchase your remanufactured laptop would have been sold with at least the minimum specifications i5 (4th/5th/6th+ Gen depending on model) / 8192Mb / 240Gb (Min) SSD / 14″ HD Screen (Min) advertised by the reseller. In some exceptional cases you may have been gifted an greater specification (such as a 256 SSD or a HD+/FHD Screen) to fulfil your order in timely manner. If the rare and unfortunate situation arises that you require an advance replacement laptop, we will try our best to swap your faulty laptop with a matching specification to what you originally received, however, we are only committed to sending a replacement which matches the minimum original order specification.

We will not authorise the return and repair of any system which has been modified from what was originally purchased and specification i.e. addition / removal of components without prior consent from us. This includes changing of parts supplied by us.

If you wish to alter the system from the original specification you must contact us and provide the part numbers so that we can record the changes on our systems.

Machines found to have been used in environments not suited to their operation and prove detrimental to their health or performance will not be covered by warranty. This includes but is not limited to; dusty, excessively hot or cold, damp, humid or vibrating environments.

Where our engineers detect evidence of the above then any remaining warranty will be declared null & void, the item will be returned and a charge will be made to cover the cost.

External Power Supply Units are not covered by the 1 year warranty. Power Supply Units have a 90 day warranty from the date of delivery.

New laptop batteries are covered for 1 year from date of delivery. Used batteries are covered for 90 days from date of delivery.

NOTE: The capacity of all rechargeable batteries will decline over time depending on the use and charging/discharging process. This is considered normal and therefore, a reduction in battery capacity is not covered under warranty. The battery is only warranted from defects in material or workmanship resulting in failures. Reduced runtime is not warranted and will vary depending on the power management settings and configurations that are set on the mobile device as well as the number of times the battery has been charged and discharged. Please be advised that rechargeable batteries are considered ‘consumable products’ and warranty coverage is limited to a battery not being able to receive and hold a charge.

The Advance Replacement Warranty does not cover malicious or accidental damage. Nor does it cover mechanical failure or cosmetic degradation through expected wear & tear.

Backup your data

Although we make every reasonable effort not to lose any information from your hard disk, you must ensure that all of your system data is backed up prior to returning hard drives or complete systems.

We cannot be held liable for loss of data or consequential losses arising from the loss of data or program files.

Hours of Support

Our Warranty Support is available from 9.00am to 5.00pm Monday to Friday (excluding UK Bank Holidays).

Initial response time for support enquiries is one working day.