Warranty Information - European Union

The Circular Computing™ and A2C services Ltd laptop warranty in the EU is provided by A2C Services Ltd.

In our "Agreement", 'We' or 'Us' are "A2C Services Limited" (Company No: 03434393) of Unit E, Railway Triangle, Walton Road, Portsmouth PO6 1TY trading as "Circular Computing". "You" are the person detailed on the order forms with your original purchase.

Service level agreement
• Responsiveness: Phone calls 80% answered in 30secs, voice messages left out of hours responded next business day
• Emails: support@my-warranty.com responded to within a maximum of 8 working hours. Your supplier representative will review your claim to determine if the equipment needs returning.
• Tracking: If submitted for repair, you will be updated regarding your repair or replacement at each stage of progression.

Warranty overview
• Extended warranty
• 1 year or 3 year cover on laptop
• 90 days - 1 year cover on battery

What is covered?
• Mechanical or electrical breakdown
• Not customer or other induced damage

Service methods
• Repair services on covered products
• See full terms and conditions outlined with your supplier

To submit a Warranty Claim please follow the procedure below.

Warranty claims need submitting direct through the following claim form. Please note that claims submitted via any other process cannot be processed.

Please include your full contact name and address, mobile phone number, the address where the unit needs to be collected and potentially swapped from, the laptop asset tag number, serial number, machine type (make and model) and a detailed description of fault when submitting a claim.

We expect return of the faulty unit to be arranged by you.

We will also, at our discretion, issue a tested working used part to replace faulty goods/parts.

Warranty Exceptions
We will not authorise the return and repair of any system which has been modified from what was originally purchased and specification i.e. addition / removal of components without prior consent from us. This includes changing of parts supplied by us.

If you wish to alter the system from the original specification you must contact us and provide the part numbers so that we can record the changes on our systems.

Machines found to have been used in environments not suited to their operation and prove detrimental to their health or performance will not be covered by warranty. This includes but is not limited to; dusty, excessively hot or cold, damp, humid or vibrating environments.

Where our engineers detect evidence of the above then any remaining warranty will be declared null & void, the item will be returned and a charge will be made to cover the cost.

External Power Supply Units are not covered by the 1 year warranty. Power Supply Units have a 90 day warranty from the date of delivery.

Laptop batteries are exempt from the warranties detailed above and are only covered for 90 days from date of delivery.

NOTE: The capacity of all rechargeable batteries will decline over time depending on the use and charging/discharging process. This is considered normal and therefore, a reduction in battery capacity is not covered under warranty. The battery is only warranted from defects in material or workmanship resulting in failures. Reduced runtime is not warranted and will vary depending on the power management settings and configurations that are set on the mobile device as well as the number of times the battery has been charged and discharged. Please be advised that rechargeable batteries are considered ‘consumable products’ and warranty coverage is limited to a battery not being able to receive and hold a charge.

The Advance Replacement Warranty does not cover malicious or accidental damage. Nor does it cover mechanical failure or cosmetic degradation through expected wear & tear.

Backup your data
Although we make every reasonable effort not to lose any information from your hard disk, you must ensure that all of your system data is backed up prior to returning hard drives or complete systems.

We cannot be held liable for loss of data or consequential losses arising from the loss of data or program files.

Hours of Support
Our Warranty Support is available from 9.00am to 5.00pm Monday to Friday (excluding UK Bank Holidays).

Initial response time for support enquiries is one working day.

 

By clicking next and submitting a form on the following page you have understood and acknowledged the information on this page and agree to it.

Please proceed to the next page to make your claim

 

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